2020 will be remembered as the year of huge, unprecedented challenges:

• The pandemic intensified operational safety concerns.
• Consumers changed their buying behaviors in significant ways, accelerating e-commerce growth and forever altering expectations for just how quick order fulfillment and delivery can be.
• In response, distribution center operators implemented new guidelines to enhance worker well-being and adapted to increased order volumes.

Not only do these new measures require a comprehensive approach to workplace safety, they must also support the need for increased productivity. That’s given us a lot to talk about here on the OTM Podcast. Indeed, we’ve covered so many topics that it would be useful to wrap up 2020 by reviewing some of the big ideas and best advice from our podcast series.

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