Gold Maintenance Services

Under the umbrella of Support Services, Honeywell Edge Services offers a variety of maintenance plans to support your Honeywell mobile computers, printers, and scanners.

The Gold Maintenance Service plan allows you the flexibility to customize the service contract to meet your unique needs while providing a predictable cost to help manage your budget.

Features and benefits:

  • Three or five years of fixed price protection, with optional renewals*

  • Cleaning and preventive maintenance

  • Telephone-based technical support

  • Convenient online Return Authorization requests and access to online service history reports

  • Select from a list of upgrades to customize your support (*All upgrades not available in all regions). Contact your local Honeywell Representative for a full list of available upgrades including:

    • Comprehensive Coverage  
    • Battery Refresh
    • Device Re-imaging
    • Printhead Refresh 
    • On-site Repairs (for select printers only)
    • 2-Day Depot Turnaround Time

*Coverage must be purchased within 90 days of equipment purchase

At every stage, Honeywell Edge Services gives you the confidence of having leading-class technologies combined with service and support plans that will maximize the uptime and the return on investment for your devices.

Contract Length 3 or 5 Years
Operational Intelligence1 Can be added to Gold Contracts
Sentinel Service2 Can be added to Gold Contracts
Spare Pool Management Can be added to Gold Contracts
Cutter Replacement3 Can be added to Gold Contracts
Printhead Replacement Can be added to Gold Contracts
Accessory Replacement Can be added to Gold Contracts
Battery Replacement  Can be added to Gold Contracts
Device Replacement  Can be added to Gold Contracts
Accidental Damage  Included
Component Repair Included
Wear and Tear Included
Warranty Repair  Included
Technical Support  Included
Depot Turnaround Time (TAT) 5 Days5

1Only includes Performance Professional Module

2Only available for Mobile Computers

3Only available for Printers

4Mobile Printer Printhead Replacement included in standard Gold and Platinum contracts

52-day TAT upgrade available

Gold Maintenance Services