Platinum Service Solution

Under the umbrella of Support Services, Honeywell Edge Services offers a variety of maintenance plans to support your Honeywell mobile computers, printers, and scanners.

The Platinum Service Solution is a comprehensive service plan that protects everything from the device to the device accessories (repair or replacement), batteries, and Android operating system.

Mobile computer eligible accessories include batteries, docks, chargers, cradles, scan handles, and vehicle mounts.

Printer eligible accessories include printheads, platen rollers, cutters, and batteries. 

Features and benefits:

  • Comprehensive coverage – including device replacement for rugged or stationary products and select accessories

  • Three or five years of fixed price protection, with optional renewals*

  • Options for overnight and 2-day depot turnaround times

  • Cleaning and preventive maintenance

  • Telephone-based technical support

  • Convenient Online Return Authorization requests and access to online service history reports

*Coverage must be purchased within 90 days of equipment purchase

At every stage, Honeywell Edge Services gives you the confidence of having leading-class technologies combined with service and support plans that will maximize the uptime and the return on investment for your devices.

Contract Length 3 or 5 Years
Operational Intelligence1 Can be added to Platinum Contracts
Sentinel Service2 Included
Spare Pool Management Included
Cutter Replacement3 Included
Printhead Replacement Included
Accessory Replacement Included
Battery Replacement  Included
Device Replacement  Included
Accidental Damage  Included
Component Repair Included
Wear and Tear Included
Warranty Repair  Included
Technical Support  Included
Depot Turnaround Time (TAT) 1-2 Days5

1Only includes Performance Professional Module

2Only available for Mobile Computers

3Only available for Printers

4Mobile Printer Printhead Replacement included in standard Gold and Platinum contracts

51-day TAT for Scanners

  2-Day TAT for Mobile Computers and Printers

Platinum Service Solution