Reverse Logistics

eCommerce Allows Consumers to buy Goods Easier and Faster Than Ever Before

eCommerce and the convenience of the customer shopping experience is evolving rapidly, driving steady increases in online returns annually. The rise in returns is reflective of the shopping environment that has been created to attract and keep shoppers returning with trends such as: ability to purchase through voice commands, click and collect, free shipping, and free returns. While these consumer-centric trends and policies deliver the experience shoppers expect, retailers are challenged to disposition returns correctly in the reverse logistics process to re-coup as much value as possible. Honeywell understands the complexity of this challenge and offers software to help retailers optimize and manage their returns.