Q: What is my Honeywell ID?

A: This is the email address that you used during your registration.

Q: How can I reset my password?

A: You can reset your password at the Sign In screen. Click on "FORGOT USERNAME OR PASSWORD", then enter your email address and click the "RESET PASSWORD" button. Password should be at least 8 characters long, no spaces, and must contain one each of the following: one digit (0-9), one lowercase letter (a-z), one uppercase letter (A-Z), and one special character ( ! @ $ % ^ & +."

Q: How can I create a new user account?

A: If you are set up as an administrator for your company account, you can create a new user account via the "My Company" tab at the top of every screen. Then click on "Users" where you'll see the "CREATE NEW USER" button. Fill in the required fields (and other fields if you wish) and then click "SAVE".

Q: How can I manage user accounts?

A: If you are set up as an administrator for your company account, you can manage users for your company via the "My Company" tab at the top of every screen. Click on Users to see the existing user accounts. Next, click on name of the user you would like to manage. If you'd like to change some of their information, or grant them administrator privileges, or disable/re-enable them, click "EDIT".

Q: How can I update my professional email address?

A: At this time, you cannot change the email address once an account has been created. Create a new account for that person with the correct email address. Then disable the account with the incorrect email.

Q: How can I place orders for two different company accounts?

A: If you have rights to place orders for more than one company, they will be listed whenever you logon. You need to select the appropriate account each time.