FAQ
Q: How do I know if you have received my order?
A: When you place an order, the Honeywell online shop sends you an automatic email to confirm the transaction. This email contains your transaction reference and date, as well as the details of the order.
Also, in My Account/Order History (drop down menu displayed near your details), the orders are stored with their current status:
- Processing, the order is under validation.
- Accepted, the order has been accepted and the shipping process has started.
- Partially shipped, the order has been partially shipped (the shipping status is shown for each product).
- Completed, the order has been fully processed and billed.
- Cancelled, the order has been canceled.
- Error, the order is in error in our system. Please contact your Honeywell Customer Service.
The order confirmation (after acceptation) and the invoice (after shipping) can also be downloaded on the order history page.
The account administrator has access to all the orders placed for his company account. The account users can consult the orders they have placed.
Also, in My Account/Order History (drop down menu displayed near your details), the orders are stored with their current status:
- Processing, the order is under validation.
- Accepted, the order has been accepted and the shipping process has started.
- Partially shipped, the order has been partially shipped (the shipping status is shown for each product).
- Completed, the order has been fully processed and billed.
- Cancelled, the order has been canceled.
- Error, the order is in error in our system. Please contact your Honeywell Customer Service.
The order confirmation (after acceptation) and the invoice (after shipping) can also be downloaded on the order history page.
The account administrator has access to all the orders placed for his company account. The account users can consult the orders they have placed.
Q: What does happen after my transaction confirmation on the Honeywell online shop?
A: You will receive two emails:
The first one is the transaction confirmation, meaning that we have registered your request.
The second one is your order confirmation, meaning that Honeywell has accepted your order. If you don't receive the second one within two business days, please contact your Honeywell Customer Service.
You can then download a duplicate copy of your official order confirmation with expected shipping dates.
This document is available in 'My orders' pages. In the drop-down menu displayed near your details, click in My Orders. Select an order reference.
Your order will be directly and automatically managed and will follow the usual Honeywell process.
The first one is the transaction confirmation, meaning that we have registered your request.
The second one is your order confirmation, meaning that Honeywell has accepted your order. If you don't receive the second one within two business days, please contact your Honeywell Customer Service.
You can then download a duplicate copy of your official order confirmation with expected shipping dates.
This document is available in 'My orders' pages. In the drop-down menu displayed near your details, click in My Orders. Select an order reference.
Your order will be directly and automatically managed and will follow the usual Honeywell process.
Q: Can I follow my order online?
A: Yes: in My Account/Order History section, all your previous orders are recorded with their status:
- Processing, the order is under validation.
- Accepted, the order has been accepted and the shipping process has started.
- Partially shipped, the order has been partially shipped (the shipping status is shown for each product).
- Completed, the order has been fully processed and billed.
- Cancelled, the order has been canceled.
- Error, the order is in error in our system. Please contact your Honeywell Customer Service.
The order confirmation (after acceptation) and the invoice (after shipping) can also be downloaded on the order history page.
The account administrator has access to all the orders placed for his/her company account. The account users can consult the orders they have placed.
- Processing, the order is under validation.
- Accepted, the order has been accepted and the shipping process has started.
- Partially shipped, the order has been partially shipped (the shipping status is shown for each product).
- Completed, the order has been fully processed and billed.
- Cancelled, the order has been canceled.
- Error, the order is in error in our system. Please contact your Honeywell Customer Service.
The order confirmation (after acceptation) and the invoice (after shipping) can also be downloaded on the order history page.
The account administrator has access to all the orders placed for his/her company account. The account users can consult the orders they have placed.
Q: If we request copy of packing list on notes when creating our PO, do we still need to contact CSR for this?
A: Packing list is not available on the order history section. Please contact your Customer Service Representative.
Q: When checking order history, the user column was a number and not a name. Can it be changed?
A: In the order history, we can only see the Account number as "user" who has placed an order.
Q: Our ERP system exports a PO to a txt file. Will txt files be allowed to uploaded?
A: Only CSV files can be uploaded with the Quick cart module.