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Safety and Productivity Solutions
Basic Warranty Services
Under the umbrella of Support Services, Honeywell Edge Services offers a variety of maintenance plans to support your Honeywell mobile computers, printers, and scanners.
The Basic Warranty Service plan is an economical repair alternative that covers device defects, including component-part failures.
Features and benefits:
Extends factory warranty for up to two years
Fixed multi-year pricing, with optional renewals*
Device cleaning and preventive maintenance
Telephone-based technical support
Convenient online Return Authorization requests and service-history reporting
Best-in-class service and support
*Coverage must be purchased within 90 days of equipment purchase
At every stage, Honeywell Edge Services gives you the confidence of having leading-class technology combined with service and support plans that will maximize the uptime and return on investment for your devices.
| SERVICES | BASIC |
| Contract Length | 1 or 2 Years |
| Android Updates/Patches | Included |
| Warranty Repair | Included |
| Technical Support | Included |
| Spare Pool Management | Can be added to Basic Contracts |
| Cutter Refresh1 | - |
| Printhead Refresh2 | - |
| Accessory Replacement | - |
| Battery Refresh | - |
| Device Replacement | - |
| Accidental Damage | - |
| Component Repair | - |
| Wear and Tear | - |
| Depot Turnaround Time (TAT) | 12-15 Days |
1Only available for Printers
2Only available for Printers; Mobile Printer Printhead Replacement included in standard Gold and Platinum contracts