Webinar: Measuring DC Performance to Drive up Customer Service Levels

Is there a performance metric that’s more important than satisfied customers? To protect profits and improve productivity, e-commerce fulfillment operations track a variety of key performance indicators (KPIs) — from picking speed and accuracy to resource utilization and order cycle times. But among these metrics, which are the most important contributors to delivering the right products on time and delighting your customers?

Distribution center (DC) operations directors know that they can’t manage what they don’t measure. Often, they’re laser-focused on productivity-related KPIs — and for good reason. Unproductive seconds and minutes can quickly add up to countless hours of lost worker productivity per day, week and year.

Maintaining high order fulfillment accuracy rates is another critical performance metric. According to recent Honeywell research, distribution and fulfillment (D&F) companies reported up to 134 mis-picks per week, resulting in estimated lost annual revenues of $400k. Assigning a dollar value to the long-term negative impacts to customer loyalty may be more difficult, but we do know that consumers will often shop elsewhere after even one negative experience.

Consistently delivering the correct products to the correct customers, on time, in the correct quantity and at a competitive price are the keys to building a loyal customer base.

Leverage available performance data

In our next On The Move webinar, Measuring DC Performance to Drive up Customer Service Levels, our order fulfillment experts will explore the art and science of leveraging readily available DC performance data to monitor the KPIs that contribute to customer satisfaction. Join us on Thursday, February 10 at 2 p.m. EST (11 a.m. PST) to learn:

• How to deploy the tools, technologies and strategies for measuring and managing KPIs
• How to drive operational success and customer satisfaction using these metrics
• How to establish a data-driven culture of continuous improvement
• How to transform performance insights into new productivity benchmarks

If you’re ready to protect your most important metric — customer loyalty — then register now for our free and informative On The Move webinar. You’ll learn to how to improve productivity and accuracy, shorten order cycle times, reduce operational costs, and increase resource utilization.

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