Honeywell Device Cleaning and Disinfecting Guide for Mobile Printers

Honeywell Device Cleaning and Disinfecting Guide for Mobile Printers

Millions of workers around the world use Honeywell mobile computers, scanners, printers, and accessories in a myriad of environments and workflows associated with warehousing/DCs, retail, transportation & logistics, direct store delivery, healthcare, and more. Many of these devices are shared from one shift to the next among workers. It is highly recommended that organizations adopt protocols and procedures for routine cleaning and disinfecting devices for employee health and safety.

Honeywell has developed the following series:

  1. Honeywell Device Cleaning and Disinfecting Guide for Mobile Computers
  2. Honeywell Device Cleaning and Disinfecting Guide for Scanners
  3. Honeywell Device Cleaning and Disinfecting Guide for Desktop Printers
  4. Honeywell Device Cleaning and Disinfecting Guide for Mobile Printers
  5. Honeywell Device Cleaning and Disinfecting Guide for Industrial Printers


This guide will provide answers to questions about how to safely clean your Honeywell Mobile Printer.

Mobile Printer (non-healthcare grade)

The following instructions are approved for cleaning the hard, nonporous surfaces of the Honeywell non-healthcare grade mobile printer. Check the user guide of your mobile printer for cleaning details about your specific model.

How should I clean a Honeywell Mobile Printers (non-healthcare models)?

Always follow your organization’s hygiene or infection-control protocols and the instructions for use provided by the disinfectant manufacturer. Proper cleaning is critical. To maintain peak performance of the printer, Honeywell offers a complete line of cleaning products, including pens, cards, films and swabs. The following table outlines the recommended maintenance schedule for the various printer parts.


Method (Standard Models


(Linerless Models)



Cleaning card or cotton swab with 70% isopropyl alcohol

Cleaning pens

After 3-5 rolls of media

Platen roller

Cotton swab with isopropyl alcohol

Cleaning pens

After 3-5 rolls of media

Peel off roller

Cleaning pens

Cleaning pens

After 3-5 rolls of media

Lid roller

Cotton swab with isopropyl alcohol

Cleaning pens

After 3-5 rolls of media

Media sensor

Compressed air

Compressed air



Compressed air

Compressed air

As needed


Cleaning Exterior of the Printer

  1. Use a pre-moistened disinfectant wipe, or if using a liquid solution, apply the approved cleaning solution to a sterile cloth. Wring out any excess liquid.
  2. Gently wipe all surfaces of the Honeywell printer with the moistened cloth.
    • Wipe the front, back, sides.
    • Do not apply liquid directly to the printer.
    • Do not allow excess liquid to pool on the device.
  3. Use a cotton-tipped applicator to reach the tight or inaccessible areas.

Cleaning the Printhead
If printer quality declines (symptoms include non-compliant bar codes, print dropouts and streaks), the typical cause is debris build up on the printhead. When the buildup is not removed, it can may lead to reduced service life and printhead failure. Streaks in printed labels usually indicate a dirty or faulty print head.

Standard Models. Clean the printhead using a cleaning card:

  1. Open the printer and remove all media.
  2. Open the fan fold door in the bottom of the printer.
  3. Insert the cleaning card through the door and close the printer cover.
  4. Press the Media Feed button several times to feed the cleaning card through the printer. Repeat if necessary.
  5. Reload media and close the printer.
  6. Press the Media Feed button to feed the media through.

Linerless Models. Honeywell cleaning pens are used on linerless-model printers or any printer with adhesive buildup. They are used to clean components that are exposed directly to adhesive.
Step 1. Rub this pen along the stick component to break down the adhesive build up.
Step 2. Rub this pen along the component to remove the buildup.

The cap pen has a plastic scraper that can be used to remove large amounts of adhesive buildup. Do not use on the platen roller or sensors.

Warnings/Precautions. Honeywell provides the following warning and precautions when cleaning Honeywell non-healthcare devices.

  1. Do not use bleach.
  2. Never spray the printer with water. Protect it from water when cleaning the premises.
  3. To avoid possible personal injury or damage to the printer, never insert any pointed or sharp object to the printer.
  4. Never use sharp tools for removing stuck labels. The printhead and rollers are delicate.
  5. Avoid pooling the cleaning solution on any part of the product to prevent moisture from entering any opening such as ports.
  6. Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance.
  7. Follow all cleaning solution manufacturers’ instructions for use including all warnings and precautions.
  8. Bleach is corrosive to connectors and epoxy and can only be used on the Honeywell Healthcare product line.

What are the approved cleaning solutions that can be used on Honeywell non-healthcare grade devices?

Honeywell Engineering has performed testing to show that various disinfectants should not harm the printer when used properly. Check your user manual for list of approved cleaners. We advise customers to consult the disinfectant solution’s manufacturer labeling for specific information regarding its efficacy against specific infectious pathogens.

Honeywell supports the CDC guidance to use 70% isopropyl alcohol solution or wipe to disinfect surfaces. Gently wipe the hard, nonporous surfaces of your Honeywell product. Don't use bleach. Avoid getting moisture in any opening, and don't submerge your Honeywell product in any cleaning agents. Don't use on fabric or leather surfaces.

The use of the 70% isopropyl alcohol solution is approved for short-term use to address current health care concerns and should not expect any significant impact to material.

How can I find Honeywell product user guides to review cleaning instructions?

We encourage you to consult your Honeywell product user guide for your specific cleaning directions.

How to find your Honeywell product user guide. The following is the instruction on how to find your Honeywell product user guide.

  1. Go to https://www.honeywellaidc.com/. This is the homepage for “HONEYWELL SAFETY AND PRODUCTIVITY SOLUTIONS”.
  2. At the top righthand side of the page, locate the SEARCH box.
  3. Place the name of your product in the search box window along with the words “user guide”. Examples of search terms would be:
    • CT40 User Guide
    • Xenon 1950g User Guide
    • PX940 User Guide
    • RP4 User Guide
    • PC43 User Guide
  4. Once you have entered the words, click return. You will be brought to the Honeywell website location where you can find the desired document.
  5. Find your user guide and click to open. This will open a PDF version of the product user guide.
  6. Once your user guide is open, you can search the index for cleaning your device or do a document search on the term “clean” or “cleaning.

Example of Honeywell Product User Guides. The following are examples of different product user guides and their cleaning instructions.

What devices are considered part of the Honeywell non-healthcare solutions?

The following are the devices approved for the Honeywell non-healthcare cleaning instructions.



For more information

Honeywell Productivity Products
 9680 Old Bailes Road
Fort Mill, SC 29707


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Barry J. Ewell

Barry J. Ewell is a Senior Content Marketing Communications Specialist for Honeywell Industrial Automation. He has been researching and writing on supply chain topics since 1991.