Honeywell Featured on ScanSource Podcast Don’t Change the Channel on the Topic of Click and Collect in the Grocery Segment
Barry J. Ewell
June 9, 2020
Honeywell is collaborating with our authorized North American distributors BlueStar, Ingram Micro and ScanSource, to bring you insights into application and technology trends that enable our channel partners and their customers to achieve business goals in these everchanging market dynamics.
Honeywell is featured in ScanSource podcast “Don’t Change the Channel” on the topic of Click and Collect in the grocery segment.
In this podcast episode of the “Don’t Change the Channel,” podcast series, hosts Ian Thompson and Philip Heaton have an engaging and enlightening conversation with Karen Bomber, Honeywell’s Director of Industry Marketing and retail guru. During the interview, they discuss how grocers are navigating increased demand including:
- The challenges of providing click and collect during times of high demand
- How technology can help retailers implement an efficient click and collect model
- How retailers can leverage mobile devices for applications beyond click and collect, such as cashier assisted point of sale and communications
Here are two takeaways from the podcast:
- Grocers Are Adapting to Social Distancing with Click and Collect
Click and collect has gone from being a convenience to a necessity because of social distancing. With click and collect, the consumer is now allowing a store associate to pick their produce, choose their cut of meat and fulfill their entire grocery order. Retailers are adapting to the needs of the customer and are training associates to look at expiration dates, how to pick from the shelf and substitute products when out of stock.
- Grocers Are Empowering Associates with Mobile Technology
Grocers are rapidly investing and adopting mobile technologies to support critical in-store workflows such as click and collect. Software solutions such as Honeywell’s Guided Work provides voice enabled directions to the store associate allowing them to pick and pack online orders efficiently. Honeywell’s Smart Talk, a unified communication platform, facilitates the onboarding and training of store associates to perform these critical workflows. Grocers are leveraging these mobile technologies further for point-of-sale, people counting, inventory replenishment and more.
- Pharmacies Changing to “Contactless” Scanning
Pharmacies and drug stores are slightly different from grocery. They have now moved to “contactless” scanning because of the new more extensive cleaning protocols. Pharmacies, drug stores and some grocers are now using true disinfectant solutions to clean devices.
If you’d like to speak with a Honeywell Solutions Expert today regarding Honeywell’s line up of retail solutions for in-store retail call 1-800-934-3163.
Barry J. Ewell is a Senior Content Marketing Communications Specialist for Honeywell Safety and Productivity Solutions. He has been researching and writing on supply chain topics since 1991.