Webinar Replay: How Supply Chain Convergence Can Orchestrate a Seamless Customer Experience

Karen Bomber

November 16, 2020

The retail landscape has changed drastically in 2020 due to the global health crisis, creating a shift in consumer behavior that has sent waves through every sector – including in-store retail. Retailers who understand the impact of the current situation and the complexity of e-commerce, and adapt to this changing reality will develop new business models that offer opportunities for leveraging both online and brick-and-mortar sales.

In this webinar, How Supply Chain Convergence Can Orchestrate a Seamless Customer Experience, you'll learn about:

Current e-commerce trends that are impacting retailers in 2020, including:
- Leveraging brick-and-mortar stores as mini-distribution center
- How consumer expectations have made delivery part of the brand's engagement with the customer
- How inefficient processes for reverse logistics can reduce profits by up to 30%
Why an omni-channel strategy is critical for meeting competition
The technologies available to retailers to achieve a converged retail operation and a seamless customer experience

Watch the replay!

Karen Bomber

DIRECTOR OF INDUSTRY MARKETING, HONEYWELL

Karen Bomber is the Director of Industry Marketing for Honeywell Productivity Products. She leads the strategic direction of Honeywell’s in-store retail, healthcare, distribution center and transportation and logistics (T&L) solutions, helping businesses focus on enhancing customer service and increasing worker productivity.