Webinar Replay: How Supply Chain Convergence Can Orchestrate a Seamless Customer Experience

The retail landscape has changed drastically in 2020 due to the global health crisis, creating a shift in consumer behavior that has sent waves through every sector – including in-store retail. Retailers who understand the impact of the current situation and the complexity of e-commerce, and adapt to this changing reality will develop new business models that offer opportunities for leveraging both online and brick-and-mortar sales.

In this webinar, How Supply Chain Convergence Can Orchestrate a Seamless Customer Experience, you'll learn about:

• Current e-commerce trends that are impacting retailers in 2020, including:
  • Leveraging brick-and-mortar stores as mini-distribution center
  • How consumer expectations have made delivery part of the brand's engagement with the customer
  • How inefficient processes for reverse logistics can reduce profits by up to 30%
• Why an omni-channel strategy is critical for meeting competition
• The technologies available to retailers to achieve a converged retail operation and a seamless customer experience

Watch the replay!