Productivity

Return Material Authorization

North America
Europe
LATAM
APAC
Middle East

Both the “FedEx” and “MyLXE” RMA request Portals have been replaced with a new and improved RMA Portal to be used by partners only. For end-customers the Return Material Authorization (RMA) is necessary via the chosen partner or distributor.

To contact the EMEA Service and Repair Department EuroService@Honeywell.com

Guides and FAQ for using this tool can be found below:

Honeywell SPS RMA Portal Help English
Honeywell RMA Portal FAQ English

Guides and FAQ for using this tool can be found below:

Requesting service: Productivity Solutions & Services - Australia/New Zeeland
Requesting service: Productivity Solutions & Services - India

Country	Phone Number	Availability	Support Portal
US & Canada	+1 800 782 4263	6AM to 7PM CDT Mon-Fri

Region	Phone Number	Document	E-mail Address	Support Portal
Brazil	+55 (35) 3629-9000 - Option 3 0800 7610892	How to open a RMA - Open	acshsmcentraldepedidos@honeywell.com
Mexico	+52 (81) 11561445		DLSPSHSMCustomerService.depot@Honeywell.com
Argentina, Colombia, Peru, Chile			ACSHSMServicioLatam@Honeywell.com

Region	Phone Number	E-mail Address	Support Portal
Australia	+612 9353 7000	ServicePSSANZ@honeywell.com
China Mainland	4006396841	Service.APAC.HSM@Honeywell.com
Hong Kong	-	Service.APAC.HSM@Honeywell.com
India	-	ServicePSSIndia@Honeywell.com
Indonesia	-	servicepssasean@honeywell.com
Japan	-	servicepssasean@honeywell.com
Malaysia	-	servicepssasean@honeywell.com
New Zealand	+649 9690 758	ServicePSSANZ@honeywell.com
Philippines	-	servicepssasean@honeywell.com
Singapore	-	servicepssasean@honeywell.com
South Korea	-	servicepssasean@honeywell.com
Taiwan	-	Service.APAC.HSM@Honeywell.com
Thailand	-	servicepssasean@honeywell.com
Vietnam	-	servicepssasean@honeywell.com

Region	Phone Number	E-mail Address	Support Portal
Africa	-	ServiceHelpMERTA@Honeywell.com
Middle East	-	ServiceHelpMERTA@Honeywell.com