Return Material Authorization

Country Phone Number Availability Support Portal
US & Canada +1 800 782 4263 6AM to 7PM CDT Mon-Fri

Both the “FedEx” and “MyLXE” RMA request Portals have been replaced with a new and improved RMA Portal to be used by partners only. For end-customers the Return Material Authorization (RMA) is necessary via the chosen partner or distributor.

To contact the EMEA Service and Repair Department EuroService@Honeywell.com

Guides and FAQ for using this tool can be found below:

Region Phone Number Document E-mail Address Support Portal
Brazil +55 (35) 3629-9000 - Option 3
0800 7610892
How to open a RMA - Open acshsmcentraldepedidos@honeywell.com
Mexico +52 (81) 11561445   DLSPSHSMCustomerService.depot@Honeywell.com
Argentina, Colombia, Peru, Chile     ACSHSMServicioLatam@Honeywell.com  

Region Phone Number E-mail Address Support Portal
Africa - ServiceHelpMERTA@Honeywell.com
Middle East - ServiceHelpMERTA@Honeywell.com